{"id":12939,"date":"2023-03-16T13:00:00","date_gmt":"2023-03-16T13:00:00","guid":{"rendered":"https:\/\/fortispay.com\/how-to-prevent-and-dispute-chargebacks\/"},"modified":"2023-03-16T13:00:00","modified_gmt":"2023-03-16T13:00:00","slug":"how-to-prevent-and-dispute-chargebacks","status":"publish","type":"post","link":"https:\/\/fortispay.com\/how-to-prevent-and-dispute-chargebacks\/","title":{"rendered":"How to Prevent and Dispute Chargebacks"},"content":{"rendered":"\n<p>In our <a href=\"https:\/\/fortispay.com\/info\/all-you-need-to-know-about-chargebacks\/\" title=\"\">last blog<\/a>, we talked about chargeback basics. In this post, we provide best practices and guidance to prevent chargebacks.&nbsp;<\/p>\n\n\n\n<p>Defending chargebacks is time consuming to businesses, and it affects retained earnings. If the number of chargebacks received exceeds card brand thresholds, this may impact a merchant\u2019s ability to continue processing payments.&nbsp;<\/p>\n\n\n\n<p>The good news is that it\u2019s possible to minimize chargebacks. Best practices include:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide a refund and return policy that is agreed upon by the cardholder at the time of purchase.&nbsp;<\/li>\n\n\n\n<li>Make it easy for customers to contact you.\u202f&nbsp;<\/li>\n\n\n\n<li>Ensure services and products are described accurately across all marketing materials.\u202f&nbsp;<\/li>\n\n\n\n<li>Confirm the address verification service (AVS) and card verification value (CVV) response for card not present (CNP) and online transactions.&nbsp;<\/li>\n\n\n\n<li>Monitor complaints online and frequently review for new chargeback cases.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Can you rebuttal on chargebacks?<\/strong><\/h2>\n\n\n\n<p>Once a cardholder submits their chargeback request, you&#8217;ll receive a chargeback notification. Each card issuer has its response timeframe. Generally, a merchant has 10 days to respond to a chargeback and await the issuer response within 14 days.&nbsp;<\/p>\n\n\n\n<p>If you decide to defend the case, you\u2019ll need:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proof of delivery\u202f&nbsp;<\/li>\n\n\n\n<li>Cardholder service records and cardholder communication\u202f&nbsp;<\/li>\n\n\n\n<li>Signed card authorization forms and receipts\u202f&nbsp;<\/li>\n\n\n\n<li>Proof of lodging stay\u202f&nbsp;<\/li>\n\n\n\n<li>Evidence of EMV chip transaction with the approval code&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Looking for more ways to prevent fraud and chargebacks? Consider downloading the Fortis <a href=\"https:\/\/go.fortispay.com\/chargebacks23?utm_campaign=Hospitality_ChargebackCampaign_2023&amp;utm_source=FortisWebsite&amp;utm_medium=FortisBlog&amp;utm_term=ChargebackBlog&amp;utm_content=2\" target=\"_blank\" rel=\"noreferrer noopener\">chargeback guide<\/a>.\u202f&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The good news is that it&#8217;s possible to minimize chargebacks. Read our blog to learn how you can for your business.<\/p>\n","protected":false},"author":1,"featured_media":12492,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"Defending chargebacks is time consuming to businesses, and it affects retained earnings. If the number of chargebacks received exceeds card brand thresholds, this may impact a merchant\u2019s ability to continue processing payments.|Defending chargebacks is time consuming to businesses, and it affects retained earnings. If the number of chargebacks received exceeds card brand thresholds, this may impact a merchant\u2019s ability to continue processing payments.","_seopress_robots_index":"","footnotes":""},"categories":[566,577,574],"tags":[23,25],"class_list":["post-12939","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-featured","category-payments","tag-chargebacks","tag-payments"],"acf":[],"_links":{"self":[{"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/posts\/12939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/comments?post=12939"}],"version-history":[{"count":0,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/posts\/12939\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/media\/12492"}],"wp:attachment":[{"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/media?parent=12939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/categories?post=12939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fortispay.com\/wp-json\/wp\/v2\/tags?post=12939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}